Suresh Dhawan

S.W.E.E.T. TALK

Speak with Energy, Enthusiasm & Tact

1 Day and 2 Day Program
Communication Skills Training Program
Program Objectives​
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Understand the elements of building a successful relationship with different levels of people though communication.

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Learn techniques of assertive communication and practice them in various situations. 

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Recognise how to give and receive feedback tactfully. 

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Recognise personal communication preferences and those of other people and learn to adapt to egos and communication styles.

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Develop emotional and intellectual listening skills when communicating face to face or on the telephone. 

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Understand cultural preferences and how to adapt to them.

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Develop emotional intelligence to deal with emotional situations with others.

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Identify ways to communicate the right intent by using the right words, tone and behaviour to get the correct message across.

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Use the appropriate approach when communicating with different types of people and superiors.

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Deal with anger and conflict in a constructive manner.
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Apply rules of engagements and learn to diffuse conflict.
Program Content

01

Wind, Currents and Temperature: Fundamentals of Communication

02

Principles of Communication

03

Weather Management - Preparing the Umbrella: Submissive, Aggressive & Assertive Communication

04

Building Resistance towards Bad Weather: Build Relationship

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