Suresh Dhawan is the Founder and Principal Consultant of LEADS Learning and Development Services Sdn. Bhd. He has been a consultant and international trainer for more than 20 years now.
Suresh is an energetic and versatile speaker who is able to conduct programs in both the English and Malay language. He conducts courses strictly in the field of improving performance such as, Customer Service specific for all levels including call centres, front line, operation support teams, Team Building designed for service improvement, team excellence and peak performance, Work Effectiveness which concentrates on hands on work competencies and skills, including Business Communication and Writing Skills, Telephone Skills, Public Speaking, Presentation Skills, Stress Management and Wellness workshops. His Interpersonal Development programs focus on human interaction, conflict and communication competencies where as his Personal Development programs focus on self-empowerment, confidence and enhancing potential. The Leadership programs he conducts focuses on middle and senior management competencies.
He is an expert in his field as he conducts his own research, which includes his own interviews, on sight observations and behavioural impact evaluations. He has been involved and led several change management projects for merging companies, acquired companies, companies that want to recapture the essence of their corporate values and brand promise, such as the Beyond Boundaries project with UMW, Humanising Insurance project with Etiqa Insurance, Vision Forward project with Maybank, Core Values project with the Boustead Group. A scientist by nature, he develops his own material through continuous research and practical experience.
He has trained more than 100,000 people of all ages and 55 nationalities, in more than 250 large and small organizations. These people rank between Tan Sri’s, Datuk’s, Chief Executive Officers, Managing Directors, General Managers, Managers, Executives, Supervisors, Secretaries, Front Liners, Field Workers, etc.
He has had the privilege and opportunity to work with organizations like, Accenture Malaysia, Accenture Singapore, Siemens ASIAPAC (Malaysia, Singapore, Thailand, Vietnam, India, Philippines), Continental Sime, Tetrapak Malaysia, Tetrapak Philippines, Nestle, MDEC, Talentcorp, United Nations Development Program (UNDP) , UNFPA, UNICEF, World Bank, LeapEd, Oracle, CSC Malaysia and Singapore, Experian Malaysia, Experian India, Shell, HPE, Sanofi , Lenovo, British American Tobacco, Maxis, Digi, Maybank Group, Boustead Group, Sime Darby Group, Great Eastern Life, Prudential Assurance, MSIG, Bursa Malaysia, Sony Supply Chain, Panasonic Malaysia, Flextronics, Volvo Trucks, Monash University Malaysia, Multimedia Development Corporation, Malakoff Berhad, Perodua, Naza Group, Ambank Group, Affin Bank, CIMB Aviva, Public Bank, Bank of America, Bank of Tokyo, PLUS Highway, SILK Highway, Permodalan Nasional Berhad, Alcom Berhad, DHL, TNT Logistics, FedEx, GDex, Pantai Medical, Kumpulan Perubatan Johor, Sunway Group, Hong Leong Yamaha, Gas Malaysia, UEM Group, Schneider Electric, Infineon Technologies, Securities Commission, Bank Negara Malaysia, Dekon Holdings, Tenaga Nasional and many other reputable organizations. He has an impressive track record of repeat programs due to his emphasis on quality and program customization.
Suresh gives his very best in every training session laced with humour and fun activities. Concepts are translated into applicable and practical techniques because he believes that people not only need to know what to do, but more importantly how to do it. He is a training consultant who speaks through experience, and the human heart.